Our Returns & Refund Policy

We have a 14 days refund policy from the date of receipt of the product.

Below are the Terms & Conditions for returns:

1. Fragile products are not eligible for returns. Products made of Glass, Marble, Incense & Fragrances and a few others are not eligible for returns. The same would be mentioned on the product page.
2. The process of Initiating returns should be as below:
  a) Click on the returns page.
  b) Fill out the form with images of the product which needs to be returned.  
  c) Wait for the confirmation of pick up of return.
  d) Courier the product back as per the instructions.
3. Goods that will be returned will be inspected at our logistics facility to ensure that they have been returned in the right condition.
4. Once it is confirmed that the products have been returned in the same condition as they were shipped to the customer, refund will be initiated.
5. The customer will be given a choice to get the refund of the same amount back in the same instrument through which they made the payment or opt for a store credit.
6. Courier or Transportation charged will be deducted if the product is returned without any defect.
7. Products that have been bought as gifts can not be returned.
8. All products shipped outside India are not eligible for returns.

 The Refund Process:

1. Once the returned product has been inspected and verified for return, refund will be initiated from us.
2. Refunds will be made in the same instrument as the mode of payment while ordering.
3. The customer will be presented with either opting for a refund or store credits.
4. We try our best to initiate refunds within 2 days of confirming eligibility of refund.
5. Based on Mode of payment the refund would get credited anywhere from 24 to 48 hours. But there may be unusual circumstances where it may take longer, we would request your patience on the same.

 For any further Queries, please feel free to contact us:

E-Mail us: info@swayambhu.in or Toll Free: 1800 266 7929